Photography Prep Info

Delivery & Turnaround Time

What is photoshopped in my pictures?

Photographer Request

Our inclement weather policy

Dusk Photography

Aerial Photography

Exterior Only Photography

Video Prep Info

Delivery & Turnaround Time

How do I select music for my video?

Do you offer videos with agent feature

How to add videos to Social Media

Custom Video Projects

Zillow Video Approval

Delivery & Turnaround Time

Our floor plan editing process

Are your floor plans to scale?

How will my floor plans be billed?

What type of floor plans does VMD offer?

Matterport Tour Prep

Delivery & Turnaround Time

How long will VMD host my Matterport tour?

How long does it take to scan a Matterport at a property?

Matterport Tour Billing

Does Matterport come with 2D Floor Plans?

What is a Zillow 3D tour?

How long will it take to scan my property?

Delivery & Turnaround Time

Zillow 3D tour prep recommendations

How to Access Your Property Sites

What can I customize on my property sites?

Adding/Changing Music

Adjusting Photo Gallery

Changing the Theme

Editing/Adding Details to your Property Site

Editing Interactive Floor Plans

Lead Collection & Publishing Your Site

How to get URLs & QR Codes

Add Your Social Media Accounts

Our brochure workflow & process

Do you provide printing for brochures?

Do you write the copy for brochures?

Does VMD update brochures if I have new photos?

Can I make changes on brochures myself?

Delivery and Turnaround Time

Virtual Dusk Process & Turnaround Time

Virtual Staging Turnaround Process & Turnaround Time

Framed Renderings Process & Turnaround Time

Renderings Process & Turnaround Time

When is payment due for services?

How to cancel my appointment

How to pay for services

Can I resell materials that I have received from VMD?

Our cancellation policy

What is a prepay package?

Can I receive a credit in my prepay package?

Can I substitute other services within my prepay package?

How long is my prepay package valid?

How long do you store files for my listings

What type of file storage does VMD use?