Visual Marketing & Design ("VMD," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

This Privacy Policy applies to information we collect through our website, our online platform, and the real estate photography, videography, virtual staging, floor plan, 3D walkthrough, and related services we provide (collectively, the "Services"). It applies to our clients, including real estate agents and brokerages, as well as property owners, occupants, and visitors to our website.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is part of, and should be read together with, our Terms and Conditions. Capitalized terms not defined here have the meanings given in our Terms and Conditions.

Information you provide to us. When you contact us, book or pay for Services, create an account, or communicate with us, we may collect:

• Contact information, such as your name, email address, phone number, and mailing address
• Business information, such as your brokerage, license number, title, and business address
• Property information, such as the address of a property, access instructions, lockbox or gate codes, scheduling preferences, and property owner or occupant contact details
• Account information, such as your username and account preferences
• Billing information, such as billing address and payment history (payment card details are processed by our third-party payment processor and are not stored by VMD)
• User Content, such as photographs, logos, branding, and other materials you upload to the Services
• Communications, such as emails, messages, reviews, and feedback you send us

Information collected automatically. When you visit our website or use our platform, we may automatically collect your IP address, browser type, device information, operating system, pages viewed, referring website, the date and time of your visit, and general location derived from your IP address. We collect this information using cookies and similar technologies, as described in Section 6.

Information captured in Media Content. When we photograph, film, record, or scan a property, the resulting Media Content may capture information about the property and its contents, as described in Section 4.

Information from third parties. We may receive information about you from real estate agents and brokerages who book Services, multiple listing services, publicly available property records, and our service providers.

Our Services involve photographing, filming, recording, and scanning real property, including interiors, exteriors, and aerial views. Media Content may incidentally capture personal items, artwork, family photographs, documents, vehicles, license plates, neighboring properties, or people present at the property.

The agent or client who books the Services is responsible for obtaining the property owner's and any occupants' permission before we arrive, as required by our Terms and Conditions. We recommend that owners and occupants remove or conceal personal photographs, documents, valuables, and other sensitive items before a shoot.

We make reasonable efforts not to capture identifiable people without their consent. If you appear in Media Content or believe it shows sensitive personal information, contact us using the information in Section 9 and we will review your request to edit, blur, or remove that content from VMD's own marketing.

Aerial and drone footage is captured in accordance with applicable Federal Aviation Administration (FAA) rules and local laws. Our drone operations are intended to capture the subject property and are not used to observe or record neighboring properties or individuals.

As described in our Terms and Conditions, VMD owns Media Content and may use it for its own marketing purposes.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We may share information in the following circumstances:

• With the client who booked the Services. Property owners and occupants should understand that we share scheduling details, Media Content, and related communications with the agent or brokerage who hired us.
• With service providers. We use trusted third parties to help operate our business, such as payment processors, website and cloud hosting providers, scheduling and email tools, editing and production contractors, and analytics providers. They may use your information only to perform services for us.
• Through published Media Content. Media Content is published by VMD in its marketing and by our clients on websites, social media, multiple listing services, and listing platforms, as permitted by our Terms and Conditions. Once published, it may be viewed and copied by the public.
• For legal reasons. We may disclose information when we believe in good faith that it is required by law, subpoena, or court order, or necessary to protect the rights, property, or safety of VMD, our clients, or others.
• In a business transfer. If VMD is involved in a merger, acquisition, financing, or sale of all or part of its business or assets, information may be transferred as part of that transaction.
• With your consent. We may share information for other purposes with your permission.