You can download your photos directly from the delivery email that is sent to you or by accessing the Client Portal. Clicking the Dropbox link in the body of the email will bypass having to log into the portal to retriever your materials.
Link to video: How to download your materials
Step 1: Open the VMD delivery email and click on the Dropbox link
Step 2: The link will open a new window to access the Dropbox which holds your materials. To download all materials, click 'download' at the top. To download a specific folder, click on the folder first and then click 'download' at the top of the page.
Step 3: After you've clicked download, the file will go to your download folder on your computer. Locate this folder on your computer to retrieve the materials. The folder will appear as a zip file (condensed file).
Step 4: To extract the files from the zip folder, see below.
Mac: double click or right click on the file and select 'open'
PC: right click on the file and select 'extract all'
Step 5: The "unzipped" folder will be in your downloads. If you need to move this folder to a different location on your computer, you can click and drag the file to its new location.